Did you know about our tenant services?

Here at Taylored Lets, we specialise in providing accommodation for students, professionals and offer family lets also. We have a number of years of experience in each sector, from developing properties all the way through to their daily management. Taylored Lets has expanded its portfolio to cover large areas of the North East. We pride ourselves in providing great customer service and have a multitude of services which support our tenants!


Reporting Maintenance

The maintenance team at Taylored Lets is extremely responsive to questions and queries that come our way from our tenants! In genuine emergencies, you can call 0191 447 1718 and speak to a member of our team about the issue and we will always try and sort it immediately.  Outside of office hours, the Taylored Lets voicemail will provide the mobile phone contact details for all members of the team on call at that time.


Tenant Documents

On our website, you will be able to find some supporting documents for your tenancy with Taylored Lets. With everything from a Right to Rent checklist, House Manual and Useful Guidance tips. We provide digital copies of all of our supporting documents so that they are easy to access when you’re a tenant with us but also so that you know what to expect before you become a tenant of a Taylored Lets property.


Customer Complaints

We take complaints very seriously. If you feel that we haven’t lived up to your expectations in any way, we’d like to hear from you to allow us to resolve any problems and also to improve our service. Our Lettings Team can deal with most complaints and will do their best to resolve the matter quickly, to your satisfaction.


Customer Satisfaction

We love hearing feedback from our tenants! If you’re currently letting a property with us or if you’re coming to the end of a tenancy with Taylored Lets then we normally ask you to fill out a survey. The reason we do this is to keep making our service better and better as time goes on! We listen to our tenants and their feedback.

Start your rental property search in the North East today!

If you’re looking for a rental property in the North East then contact us today! Remember that the areas we specialise in are as follows;

• Heaton

• Jesmond

• Sandyford

• West Denton

• Kenton

• Gateshead

• Blaydon

• Wallsend

• North Shields


We do cover a number of other areas, so please get in touch if you are looking elsewhere.